Frequently Asked Questions
Returns
I want to return my purchase! What should I do?
If you are not 100% satisfied with your purchase, you can return your items for a full refund within 14 days of purchase . (Returns must be unworn, in the condition you received them, and in their original packaging.) Some items are shipped with a security tag attached. Items returned without the original security tag or with a damaged tag may not be eligible for a refund.
Ensure the item is in its original packaging (e.g., watch box) and place it in a shipping box. Affix the label to the sealed box. Be sure to cover or remove any old labels with the new one. You can also use a black marker to cover existing barcodes.
For the vast majority of returns, it takes approximately 5 to 10 business days for us to receive your package at the processing center, inspect your return, process it into inventory, and complete your refund. If the refund is issued to a credit card, depending on your credit card company, it may take an additional 2 to 10 business days after the credit is applied for it to appear on your account.
Do you do backorders?
No. We do not hold backorders. If an item is out of stock, our Customer Loyalty team will notify you as soon as possible and ask if you would like a replacement. Backordered items will be canceled unless a replacement is requested.
Do you match prices if an item goes on sale after my purchase?
If the price on our website drops within 10 days of purchasing the item, we will be happy to refund the price difference. Simply contact our Customer Loyalty Team via chat, phone, or email, and we will be happy to help.
Do you offer live chat support?
Yes, we do! To connect with one of our live chat specialists, look for the Contact Us Live button.
How do I write a product review?
You can write a product review in 4 easy steps:
On any product page, scroll down and you will see a button titled Write a Review .
How do I unsubscribe from your mailing lists?
There are two quick and easy ways to unsubscribe from our mailing list:
- Call us and one of our customer service representatives will handle your request over the phone.
- Send us an email and one of our customer service representatives will unsubscribe from your email address.
I tried to checkout and the item in my cart disappeared, what happened?
We're sorry you were unable to complete your order. The selection on our site is live and reflects what's in stock at the time. Placing an item in your cart does not guarantee your right to purchase that item. Until you complete the checkout process, another customer may purchase the item even if it's in your cart. If this happens, you'll receive a message on the cart page informing you that the item is no longer available and that you should remove it from your cart.
Will the item I want be on sale soon?
Unfortunately, we don't know if an item will go on sale or reduced until it happens.
It's possible for different colors within the same model to have different prices. For example, if a blue bag sells better than a yellow bag, the yellow bag could be discounted to boost sales.
The item I want is out of stock. What should I do now?
We're sorry the item you need is out of stock. Visit our website daily for the latest updates to our collections.
Payment Information
We accept international credit cards. Please note that the credit card must be issued and contain a Visa, Mastercard, Discover, or American Express logo.
On the order page, there will be a section for billing and shipping information. Please follow these steps:
-
For billing information :
Enter your address on address line 1.
Enter your city, county or province and your postal code.
Enter your country for the city.
Enter the state.
Enter the postal code. -
For delivery information :
Please enter the correct information in the appropriate field.
Do you charge sales tax on an item?
Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.
What forms of payment do you accept?
We currently accept Paypal, Visa, MasterCard, Discover, and American Express for all orders.
What could cause my order to be delayed?
- If the billing information you provided does not match the information on file with your bank (including address and phone number), your order may be delayed.
- We all love sending gifts to others and ourselves as much as we love receiving them. However, if you ship to an address different from your billing address, your order may be delayed.
What are cookies? Should I enable cookies on my browser?
A cookie is a small amount of data sent to your browser from a website and stored on your computer's hard drive. If your browser preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information, but rather use anonymous unique identifiers. Each website can only access the cookie it has sent to your hard drive, not cookies sent by other websites.
You must enable cookies on your browser to enjoy all shopping features.
For more information on how we use cookies, see our
Privacy Policy .
Are there any benefits to having an account with you?
You will have access to the following information:
- Your account information
- Your order history
- Process a return
- Your wish list
- Your newsletter subscriptions
- Your coupons and gift certificates
- FAQ: Order Status
What are your shipping and return policies?
Unlike many other websites that have special rules and lots of fine print, we offer a special shipping offer on orders placed on the website. We also offer free shipping during various events or promotions. Please visit our site daily to ensure you don't miss any special offers or promotions.
